These policies apply to all products on our online store with the exception of event tickets.
When will I receive my order?
Normally, it takes 3-7 business days to process an order, after which we ship it. Delivery times depend on your location and here is an estimate:
Where will my order be shipped from?
We work with an on-demand order fulfillment company with facilities all over the world.
Will I have to pay customs duties?
A customs fee may apply to international orders. However, taxes are not under our control and vary from country to country, so please check with your local customs office to see if they charge any duties or taxes.
My order should have arrived, but it is late. What should I do? Before contacting us, please check the following:
If the address was correct and the courier did not leave the package at a post office or a neighbor, write to us at [email protected] indicating the order number. If you have found an error in the delivery address we can send you a replacement order, but it will be at your expense.
How are the products made? We work with a print on demand dropshipper. They have locations all over the world, so depending on your shipping address, your orders are printed and shipped from the facility that can handle them most efficiently and quickly.
How can I track my package?
You will receive a tracking link for your package when your order is shipped.
I received a defective/damaged product, what should I do?
We are truly sorry if the product you ordered arrived damaged. To help us resolve the issue quickly, please write to us at [email protected] within 2 weeks with photos of the product, your order number and any other details that may be useful to us. We will respond as soon as possible to find a solution!
Our return policies
We do not offer returns or exchanges, but if there is something wrong with your order please let us know by contacting us at [email protected].
Do you offer refunds?
We only offer refunds for defective or damaged items. If you have received a defective or damaged product please contact us at [email protected] with photos.
Can I exchange an item for a different size/color?
We do not currently offer this option. If you are unsure about your size, please check our size guide, we have one for each item in the product description section.
Return Policy
Any claims for misprinted/damaged/defective items must be made within 30 days of receiving the product. For packages lost in transit, all claims must be made no later than 30 days from the estimated delivery date.
We do not accept returns of sealed products, such as masks, which are not suitable for return due to health or hygiene reasons. You agree that all orders returned with masks will not be available for reshipment and will be disposed of.
Notice for EU consumers: pursuant to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be foreseen for:
1. the supply of goods made to the consumer's specifications or clearly personalized; 2. sealed goods which have been opened after delivery and are therefore not suitable for return for health protection or hygiene reasons, whereupon we reserve the right to refuse returns at its sole discretion.
Last update:
07.10.2024
©2024 - Cultural Association "La Contea Gentile" - Bucchianico (Ch), c.da Porcareccia snc - CF 93067690698
Supplier contact information
Name: Printful
Email address: [email protected]
Order Fulfillment Centers
European Centers
Glossy white cup
This product is designed for adults. Dishwasher and microwave safe. Meets lead and cadmium levels. 2 year guarantee in EEA and UK as per Directive 1999/44/EC.
Stainless steel water bottle
This product is designed for adults. Keeping water in the bottle for more than 24 hours is unhygienic and may cause an unpleasant odor. Hand wash only. Meets the requirements for lead, cadmium, heavy metals, aromatic amines and BPA levels. 2-year guarantee in the European Economic Area and the United Kingdom, established by Directive 1999/44/EC.
Shopping bag with all-over print
This product is designed for adults. Meets lead and cadmium level requirements. 2 year guarantee in EEA and UK, set by Directive 1999/44/EC.
Eco-friendly shopping bag
This product is designed for adults. Care instructions on peel-off label may be removed after cleaning. Meets AZO dye and formaldehyde levels. 2-year warranty in the EEA and UK as per Directive 1999/44/EC.
Winter hat with cuff
This product is designed for adults. Meets lead, cadmium, phthalates and bisphenol levels. 2 year guarantee in EEA and UK as per Directive 1999/44/EC.
Hat with visor
This product is designed for adults. Meets lead, bisphenols and phthalates levels. 2 year guarantee in EEA and UK as per Directive 1999/44/EC.
Sublimated Sherpa Blanket
This product is designed for adults. Meets AZO dyes, formaldehyde, BPA, flammability, lead and phthalate levels. 2 year guarantee in EEA and UK as per Directive 1999/44/EC.
Winter sweatshirt with and without hood
This product is designed for adults. Meets formaldehyde, flammability, lead, cadmium and phthalate levels. 2 year guarantee in EEA and UK as per Directive 1999/44/EC.
Organic Cotton Apron
This product is designed for adults. Meets EU REACH requirements. 2 year guarantee in EEA and UK as per Directive 1999/44/EC.
Pole
This product is designed for adults. Meets EU REACH requirements. 2 year guarantee in EEA and UK as per Directive 1999/44/EC.
Posters
This product is designed for adults. Meets magnetic flux index and small parts level requirements. 2 year warranty in EEA and UK, as per Directive 1999/44/EC.
T-shirt
This product is designed for adults. Meets requirements for flammability, lead, cadmium, phthalates and formaldehyde levels. 2 year guarantee in EEA and UK as per Directive 1999/44/EC.
Patches
This product is designed for adults. Meets lead level requirements. 2 year EEA and UK guarantee as per Directive 1999/44/EC.
Pins
This product is designed for adults. Meets the requirements for flammability, lead, cadmium, mercury, nickel, phthalates, organotin, polycyclic aromatic hydrocarbons, small parts, sharp edges and sharp tip level. 2 year guarantee in the EEA and UK, set by Directive 1999/44/EC.
For further information, contact:
La Contea Gentile,
C.DA Porcareccia, SNC
66011 – Bucchianico (CH)
[email protected]
Calendar
This product is designed for adults. 2 year warranty in EEA and UK, as per Directive 1999/44/EC.
Passport
This product is designed for adults. 2 year warranty in EEA and UK, as per Directive 1999/44/EC.
Currency
This product is designed for adults. 2 year warranty in EEA and UK, as per Directive 1999/44/EC.
These policies apply to all products on our online store with the exception of event tickets.
When will I receive my order?
Normally, it takes 3-7 business days to process an order, after which we ship it. Delivery times depend on your location and here is an estimate:
Where will my order be shipped from?
We work with an on-demand order fulfillment company with facilities all over the world.
Will I have to pay customs duties?
A customs fee may apply to international orders. However, taxes are not under our control and vary from country to country, so please check with your local customs office to see if they charge any duties or taxes.
My order should have arrived, but it is late. What should I do? Before contacting us, please check the following:
If the address was correct and the courier did not leave the package at a post office or a neighbor, write to us at [email protected] indicating the order number. If you have found an error in the delivery address we can send you a replacement order, but it will be at your expense.
How are the products made? We work with a print on demand dropshipper. They have locations all over the world, so depending on your shipping address, your orders are printed and shipped from the facility that can handle them most efficiently and quickly.
How can I track my package?
You will receive a tracking link for your package when your order is shipped.
I received a defective/damaged product, what should I do?
We are truly sorry if the product you ordered arrived damaged. To help us resolve the issue quickly, please write to us at [email protected] within 2 weeks with photos of the product, your order number and any other details that may be useful to us. We will respond as soon as possible to find a solution!
Our return policies
We do not offer returns or exchanges, but if there is something wrong with your order please let us know by contacting us at [email protected].
Do you offer refunds?
We only offer refunds for defective or damaged items. If you have received a defective or damaged product please contact us at [email protected] with photos.
Can I exchange an item for a different size/color?
We do not currently offer this option. If you are unsure about your size, please check our size guide, we have one for each item in the product description section.
Return Policy
Any claims for misprinted/damaged/defective items must be made within 30 days of receiving the product. For packages lost in transit, all claims must be made no later than 30 days from the estimated delivery date.
We do not accept returns of sealed products, such as masks, which are not suitable for return due to health or hygiene reasons. You agree that all orders returned with masks will not be available for reshipment and will be disposed of.
Notice for EU consumers: pursuant to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be foreseen for:
1. the supply of goods made to the consumer's specifications or clearly personalized; 2. sealed goods which have been opened after delivery and are therefore not suitable for return for health protection or hygiene reasons, whereupon we reserve the right to refuse returns at its sole discretion.
Last update:
07.10.2024
DEED OF CONTRACT
CONDITIONS OF ENGAGEMENT
In the book and in the film, the most famous halfling in the shire finds himself having to sign a burglar's contract drawn up by the Dwarves with a thousand footnotes and paragraphs. You can find the reproduction of this contract, in English, everywhere, but this one you see was hand-written by one of the loyal "citizens" of our project, in Italian and with references to the Journey that the contea Gentile is undertaking: the Construction and the Birth of a place out of the ordinary!
This document can be filled in with the type of trade or service you can offer for the creation of the contea Gentile!
Handmade paper, custom font, pages cut out and sewn by hand with string and sealed with hot wax.
If you're curious, find out more about the Journey to Middle Earth here!
This document is not necessarily widely or legally recognized by states friend or foe, neighboring or distant, real or imagined. It has recognized and guaranteed validity only within the territories of the contea Gentile.
OFFICIAL COIN
OF LA CONTEA GENTILE
Minted in 2022, it depicts the symbol of the shire on one side, the Acorn. While on the other side the face of the nicest mayor there is, Nicolas Gentile. This coin was created by one of the loyal "citizens" of the county project, to support and grow it.
Attention: obviously this currency has no legal value in Italy or other countries (perhaps only in imaginary ones). This is a gadget/souvenir from La contea Gentile. Certainly more emotionally valuable than other currencies in circulation in the world!
OFFICIAL PASSPORT
OF LA CONTEA GENTILE
Always carry the Official Passport of LA CONTEA GENTILE with you! This is the most excellent identification document: every self-respecting resident of La contea Gentile, presumed or current never leaves home without it! This passport was created by one of the loyal "citizens" of the shire project, in support and growth of it.
Fill it out with the information, characteristics and details that distinguish you: gender, species, class, hair, eyes, build, particular brands and much more!
This document is not necessarily widely or legally recognized by friendly or hostile, neighbours or distant, real or imaginary states. It has recognized and guaranteed validity only within the territories of La Contea Gentile. Please consult the official sources of the various kingdoms, citadels and states before visiting. Special visas and/or official stamps may be required.
